Record the order
A visible number, notes and optional items, with an adjustable estimated preparation time.
From the first order to the final handoff
Calmer waiting.
Clearer service.
Sufra connects the cashier, kitchen and customer in one experience. Track orders on a phone, organize preparation, and showcase your menu and offers while customers wait.
QR order trackingNo customer accountYour restaurant identity
● Interactive illustration
Sufra.
Your order
#042
Received
Illustration only. No real order or notification is created.
✓No customer account
Customers · clear updatesKitchen · organized preparationManagers · better visibility
01 / How it works
A simple journey. Order to pickup.
Everyone knows the next step, and each update reaches the customer experience.
Share the tracking link
Customers open a link or scan a QR code on their phone, without an account or app for basic tracking. To receive a WhatsApp notification, they enter their phone number.
Prepare and update
Cashier and kitchen manage each stage while customers see automatic status updates.
Mark ready, then hand over
Staff confirm readiness and collection. The estimate reaching zero never marks an order ready automatically.
02 / FeaturesMore than an order number.
More than an order number.
A complete restaurant experience.
Operations and customer experience tools, with options tailored to each restaurant.
Orders and kitchen view
Manage received, preparing, ready, collected and cancelled orders, with staff and time recorded for each transition.
QR and order card
A private tracking link and clear order card, a card-only option to hide activities, and an order display screen.
Ready notifications
In-page alerts and consent-based browser notifications, subject to device support. For WhatsApp alerts, customers enter their number to receive an order-ready message from Sufra’s WhatsApp number. Restaurants do not need to add or connect their own number.
Menus and offers
Items with images, prices and descriptions, or a menu in images, plus scheduled offers within the waiting experience.
Games and competitions
Memory, 2048, Snake and logic games, with optional competitions, defined prizes and redemption codes that prevent repeat collection.
Restaurant identity and site
Your name, logo and colors, plus a restaurant page with editable sections and links that can be published through its settings.
Branches and team permissions
Manager, cashier and kitchen accounts with defined permissions, separated restaurant and branch data, and branch-specific login links.
Reports for your day
Order volume, peak hours, waiting, preparation and collection times, with period comparisons and branch reports based on permissions.
03 / Technology for restaurantsTurn waiting time
Turn waiting time
into discovery time.
Show your menu, highlight an offer, or add a quick game. When the order is ready, collection takes priority. A simple order-card-only experience is also available.
MenuOffersGamesOptional rewards
Clear answers before you start.
Do customers need an app?
Basic tracking works in a phone browser without an account or download. Background notifications depend on device, browser and consent, and may require adding the site to the home screen.
How do WhatsApp notifications work?
Customers enter their WhatsApp number to receive an order-ready notification. Messages are sent from Sufra’s WhatsApp number; restaurants do not need to add their own WhatsApp number or connect it to the platform.
Does Sufra handle payments or delivery?
Sufra focuses on order waiting, preparation and customer experience. Payments, delivery, POS integration and SMS are not confirmed features of this offering.
How are plans and prices set?
Subscription details and enabled features are agreed according to restaurant and branch needs. This site does not publish unapproved prices or promotions.
Can each restaurant customize its experience?
Yes, depending on permissions and enabled services: branding, menu, offers, games, competitions, card-only mode and the restaurant page. This marketing site's languages do not imply all are available in the operational platform.
Let your team focus on hospitality.
Discover Sufra and organize the order journey, from cashier to customer.
+964 770 270 1385